Support

Need help with Flix? Email support@flix.video and I'll reply within 48 hours. Tell me which device you're using and what happened, but never send your provider password.

Common questions

What do I need to use Flix?

Your own IPTV provider that gives you an Xtream login (server address, username and password) or an M3U playlist URL, and the rights to watch its content. Flix is a player only: it doesn't provide, sell or supply channels, movies, series or IPTV subscriptions.

How do I add my provider?

When you first open Flix, it walks you through adding an account. Choose Xtream and enter the server address, username and password from your provider, or choose M3U and paste your playlist URL. You can add more accounts later and switch between them.

Why is the Programme Guide empty?

Xtream accounts load the guide from your provider, if it offers one. For an M3U playlist, add your provider's XMLTV URL to the account. Catch-up and Watch from Beginning only appear on channels where your provider supports them.

How does Flix Membership work?

Flix needs a Flix Membership, a monthly or yearly subscription at the price shown in the app. New members get a 3-day free trial. Payment is charged to your Apple Account when the trial ends, and the membership renews automatically unless you cancel at least 24 hours before the end of the current period. One membership covers Flix on every device that uses the same Apple Account.

I already pay for Flix Membership, but a new device asks me to subscribe.

Tap Restore Purchases on the membership screen. Make sure the device is signed in to the same Apple Account you subscribed with.

How do I cancel?

Open your subscriptions in your Apple Account settings, or choose Manage Subscription in Flix Settings. Cancelling stops the next renewal, and Flix keeps working until the end of the period you've paid for.

Will my accounts follow me to a new device?

Yes, if iCloud Keychain is turned on. Your provider accounts are stored in your iCloud Keychain, and your Watchlist, Favorites, Viewing History and preferences sync through your private iCloud storage.

How do I delete my data?

Edit the account in Flix and choose Delete Account. That deletes its Keychain record, its files on the device and its synced library. Uninstalling Flix removes everything else it stored on that device. See the Privacy Policy for details.